Claims & Returns
NO CLAIM WILL BE HONORED
IF NOT MADE WITHIN 10 DAYS FROM RECEIPT OF ORDER.
CLAIMS:OPEN and INSPECT all
packages immediately for missing or damaged items.
Please retain the shipping carton and packing materials. If there are shortages
or damaged goods, you must notify us no later
than ten (10) days from date of receipt of the package. Failure
to do so may result
in denial of your
claim. Click “Contact Us” in Information
Box, call Customer Service at 860-677-7787, or
send an email to Lucy@contemporaryframe.com.
Please provide specific details regarding your claim. We will need the order
(invoice) number and a detailed description of what was missing or damaged.
All orders are checked for accuracy before shipping, therefore any damage or
shortage will probably have occurred in transit. Once you have provided us
with the details of your claim we will contact you with a resolution for
the problem. In most cases when something is missing or damaged we send replacements
immediately. In certain situations we may require that an item or items be
returned for inspection prior to replacement.
RETURNS: NO RETURN WILL
BE ACCEPTED IF NOT MADE WITHIN 30 DAYS FROM RECEIPT OF ORDER. NO RETURN WILL
BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER (RAN).
You must contact us for
a Return Authorization Number before returning any items. Click “Contact
Information Box, call Customer Service at 860-677-7787, or send an email
to Lucy@contemporaryframe.com. Please provide specific details
regarding your request to return
items. We will need the order (invoice) number and a list of what you wish
to return. We also ask that you tell us
why you wish to return an item.
You will be given a Return Authorization Number. This number should be listed
on any correspondence and well as on
the outside of the box.
Some products/items are “ALL
SALES FINAL” are not returnable unless defective.
The following products/items may not be returned Mat Board (full sheets or
cut), Backing /Foamboard (full sheets or cut), Glazing (full sheets or cut),
joined frames and any products/items that have been opened and used.
All other products/items, that have not been opened and/or used, may be returned
and are subject to a 20% restocking fee. You will be responsible for paying return
Undamaged items being returned must be wrapped, packaged and shipped so as to
avoid any damage to the items. If damage occurs in transit back to us, we may
be unable to accept the items for credit or exchange.
Upon receipt of the merchandise, we will credit the amount, less the 20% restocking
fee, towards your replacement order. There is no refund on Shipping/packaging
charges, handling/insurance fees, small quantity surcharge fees or oversize surcharge
fees. Replacement orders are subject to our standard Shipping/Packaging and Handling/Insurance
charges, etc. If you are not ordering replacements, your refund, less the restocking
fee, will be credited to the credit card used to pay for the items returned.
If payment was by cash or check, you will be sent a refund. Please allow four
to six (4-6) weeks for the refund check to arrive.