Claims & Returns

NO CLAIM WILL BE HONORED IF NOT MADE WITHIN 10 DAYS FROM RECEIPT OF ORDER.

CLAIMS:OPEN and INSPECT all packages immediately for missing or damaged items. Please retain the shipping carton and packing materials. If there are shortages or damaged goods, you must notify us no later than ten (10) days from date of receipt of the package. Failure to do so may result in denial of your claim. Click “Contact Us” in Information Box, call Customer Service at 860-677-7787, or send an email to Lucy@contemporaryframe.com. Please provide specific details regarding your claim. We will need the order (invoice) number and a detailed description of what was missing or damaged. All orders are checked for accuracy before shipping, therefore any damage or shortage will probably have occurred in transit. Once you have provided us with the details of your claim we will contact you with a resolution for the problem. In most cases when something is missing or damaged we send replacements immediately. In certain situations we may require that an item or items be returned for inspection prior to replacement.

RETURNS: NO RETURN WILL BE ACCEPTED IF NOT MADE WITHIN 30 DAYS FROM RECEIPT OF ORDER. NO RETURN WILL BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER (RAN).

You must contact us for a Return Authorization Number before returning any items. Click “Contact Us” in Information Box, call Customer Service at 860-677-7787, or send an email to Lucy@contemporaryframe.com. Please provide specific details regarding your request to return items. We will need the order (invoice) number and a list of what you wish to return. We also ask that you tell us why you wish to return an item. You will be given a Return Authorization Number. This number should be listed on any correspondence and well as on the outside of the box.

Some products/items are “ALL SALES FINAL” are not returnable unless defective. The following products/items may not be returned ­ Mat Board (full sheets or cut), Backing /Foamboard (full sheets or cut), Glazing (full sheets or cut), joined frames and any products/items that have been opened and used. All other products/items, that have not been opened and/or used, may be returned and are subject to a 20% restocking fee. You will be responsible for paying return shipping charges. Undamaged items being returned must be wrapped, packaged and shipped so as to avoid any damage to the items. If damage occurs in transit back to us, we may be unable to accept the items for credit or exchange. Upon receipt of the merchandise, we will credit the amount, less the 20% restocking fee, towards your replacement order. There is no refund on Shipping/packaging charges, handling/insurance fees, small quantity surcharge fees or oversize surcharge fees. Replacement orders are subject to our standard Shipping/Packaging and Handling/Insurance charges, etc. If you are not ordering replacements, your refund, less the restocking fee, will be credited to the credit card used to pay for the items returned. If payment was by cash or check, you will be sent a refund. Please allow four to six (4-6) weeks for the refund check to arrive.