Ordering / Pricing
PLEASE NOTE: The
personnel who take your orders on our toll free order lines are
not trained in any aspects of picture framing. Please
read our FAQS section as well as the “More Info” links within the
different categories.
If
you are new to picture framing, we recommend that you
read one of several books available on the subject (your
local library is a good source).
Most of our Customer Service Representatives have some
knowledge of picture framing
if you wish to call them at 860-677-7787. You may also send an email
to us with your questions. Click “Contact
Us” in the Information
Box or send an email to Lucy@contemporaryframe.com.
ORDERING: Please review our website and prices
carefully.
Minimum
Quantity Requirements :
There
are no minimum quantity requirements. However some
products are subject to a small quantity surcharge.
All orders are subject to the handling/insurance fee
(minimum $1. 50) as well as the minimum shipping/packaging
charges applicable to specific products. Example: You
order one metal section frame for $10. 00. The
minimum
handling/insurance fee of $1. 50 would be added
to the order as well as the minimum shipping/packaging
charges
for metal sectional frames of $11.
00. Your
total for your one frame would be $22. 50. If
you then decided to add to your order a Readymade frame
size 11x14 that costs $40. 00 the handling/insurance
fee would still be $1. 50. The minimum shipping/packaging
charges for Readymades
is $11. 00 so your total would now be $74. 00.
Unless specifically indicated different categories of
items/products may not be combined in calculating
shipping/packaging charges. (see Shipping
/ Pickups for additional details).
BACKORDERS / OUT OF STOCK: Contemporary Frame
Co will ship all items in your order
that are currently in stock. You will only
be billed
for those items
that are shipped. We will let you know
when we expect to be restocked on any items that are currently
unavailable. If
an item
is unavailable
or has been
discontinued, we may contact you prior
to shipping and suggest a substitute item. Any item that is not
shipped with your
order
is automatically
cancelled.
We do not place any items on backorder.
PRICING: All prices, including Shipping
/ Packaging and Handling / Insurance
charges, are subject to change without notice.
Most
orders
are processed and
shipped within one - three business
days. Prices that prevail are those in effect at the time of shipment.
Should your order be affected
by a price increase, you will be contacted by email for approval.
You may either
give us
your
approval or
cancel your order.
Some products require extra handling
and are subject to a Small Quantity
Surcharge and/or Oversize Package Surcharges
in addition
to the
shipping/packaging charges.
Please review Shipping / Handling
or the catalog carefully for charges applicable to each specific
category
of product.
SHOPPING CART: You do not have to log
in to place items in the Shopping
Cart. Select a Category and choose from our many
products,
styles,
and colors. The
shopping cart will show individual
pricing and sub-total your order, calculate the shipping/packaging
charges
(including
any oversize
package surcharges),
the handling/insurance fees and
small quantity surcharges. The
only cost not shown in the shopping
cart is sales tax when required. The sales tax, if applicable,
will be calculated and appear
prior to your final acceptance of an order. When you have made
all your selections
from
all categories, click on Checkout.
You will then need to Log In and enter your
password.
First time customers will need
to provide specific details so that we may process and ship your
order. You
will be guided
through
this
process and returned to
the Checkout procedure.
Should you wish to leave items
in your Shopping Cart, you will need to be Logged In. Items will
remain there
indefinitely
until
you remove
them or checkout.
Please remember that items are
subject to availability and prices are those that prevail at time
of shipment.
Connecticut residents, and anyone
picking up an order in person,
are subject to the 6% Connecticut State sales
tax,
unless
you have provided
us with a Sales
and Use Tax Resale Certificate
as required by the State of Connecticut.
A link to the Connecticut Department
of Revenue
Service
Sales and Use Tax
Forms is
included in the Checkout procedure. Link
to Tax Forms.
For Overnight, 2nd
Day Air, 3 Day Select, Priority
Mail, etc:
Place your order on our toll free line 800-243-0386
during
our
business
hours Monday – Friday
10: 00 am thru 5: 00.
Shipping charges are based on the size and weight of the package(s)
as well
as the shipping address.
Our Handling/Insurance Fees
and a special rush processing
fee of $20. 00 will also
be added to your order. Orders requiring special shipping are
not shipped without customer
approval.
Minimum Shipping/Packaging
Charge: Varies for different
categories of products.
Each
category has its own
minimum
charge,
currently $11.
00 per
category.
The
accessories category (except
the Display/Hanging
System) has no additional shipping/packaging charge.
Minimum
Handling/Insurance Fee - 1%
($1. 50
minimum) on total order.
Small Quantity
Surcharge - Applies to combined order
for mats, backing and glazing (full sheets
and cut
goods).
Quantities of 10 or less:
up to 17 15/16" x 23 15/16" the surcharge is $5.55
over 18" x 24" up
to 23 15/16" x 35 15/16" the surcharge is $12.12
24" x 36" and over (maxmum size is 32" x 40") the
surcharge is $16.16
Oversize Package Surcharges -
Charged on Metal and Wood frames
equal to or greater than 48" even if total ordered would have
qualified
for free shipping.
Length 48" and over = $6. 00 extra or Length 60" and
over = Oversize
B
For complete details on shipping/packaging
charges,
please click on Shipping.
INTERNATIONAL
ORDERS: We
usually
ship
via the
United
States
Postal
Service
(USPS).
We will
only
ship
packages
that
the USPS
will
insure.
You may
obtain
a list
of these
countries
from
the USPS.
(see
http://pe.usps.com/text/Imm/Immctry.html).
Due to
size
restrictions
by the
USPS
not all
products
we carry
can be
shipped.
For quotes
on international
shipping
you may
fill
your
shopping
cart
and proceed
to checkout
but be
sure
to indicate
in the
Comments
Section
that
you would
like
a quote
first.
Credit
Cards
are not
processed
on line
for International
orders.
We will
contact
you via email with
an estimated
quote within
two to
three
days.
Yes,
we need
to know
exactly
what
you wish
to order
to give
a quote.
RETURNS
and CLAIMS
RETURNS:
NO RETURN WILL BE ACCEPTED
IF NOT MADE WITHIN 10
DAYS FROM RECEIPT OF
ORDER. NO
RETURN WILL BE
ACCEPTED WITHOUT A RETURN
AUTHORIZATION NUMBER
(RAN). You must contact
us for a Return Authorization
Number before
returning any items.
Click “Contact Us” in
the Information Box,
call Customer Service
at 860-677-7787,
or send an email
to Lucy@contemporaryframe.com.
Please provide specific details regarding
your request to return items. We will need
the order (invoice) number and a list of
what you wish to return. We also ask that
you tell us why you wish to return an item.
You will be given
a Return Authorization Number.
This number should be listed on any correspondence
and well as on the outside of the box.
Some products/items are “ALL SALES FINAL” and
are not returnable unless defective.
The
following products/items
may not be returned – Mat Board (full
sheets or cut), Backing/Foamboard
(full sheets or cut),
Glazing (full sheets or cut),
joined frames and any
products/items that have
been opened and used.
All
other products/items, that have not been opened
and/or
used, may
be returned but are subject
to a 20% restocking
fee. You will be responsible
for paying return
shipping charges.
Undamaged
items being returned
must be wrapped, packaged and shipped
so as to avoid
any damage to the items.
If damage
occurs in transit
back to us, we may be
unable
to accept the items
for credit or exchange.
Upon
receipt of the merchandise,
we will credit the amount,
less the 20%
restocking fee, towards
your replacement
order. There
is no refund on Shipping/packaging
charges, handling/insurance
fees, small quantity surcharge
fees or
oversize surcharge fees.
Replacement
orders are subject
to our standard
Shipping/Packaging and
Handling/Insurance
charges, etc. If you
are not ordering replacements,
your
refund, less
the restocking
fee, will be credited
to
the credit card used
to pay for the items returned.
If
payment was by
cash or check,
you will be sent a refund.
Please allow four to
six (4-6) weeks for the refund check
to arrive.
NO
CLAIM WILL BE HONORED IF NOT MADE WITHIN 10 DAYS FROM RECEIPT
OF
ORDER.
CLAIMS:
OPEN and INSPECT all packages immediately for missing
or
damaged items.
Please
retain the shipping
carton and packing materials.
If
there
are shortages or damaged
goods, you must
notify us no
later than ten (10)
days
from date of receipt
of
the package. Failure
to do so may result in denial of your
claim. Click “Contact
Us” in
Information Box, call Customer Service at 860-677-7787,
or send an email to Lucy@contemporaryframe.com.
Please
provide specific details
regarding your claim.
We will
need the order
(invoice) number and
a detailed
description of
what was missing
or damaged.
All
orders are checked for
accuracy before shipping,
therefore
any damage
or shortage will probably
have occurred in transit.
Once you
have provided us with
the details of your claim
we will contact you
with a resolution for the
problem.
In most cases
when something
is missing or damaged
we send replacements
immediately.
In certain situations
we may require that an item or items be returned
for inspection prior
to replacement.
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