you are new to picture framing, we recommend that you
read one of several books available on the subject (your
local library is a good source).
Most of our Customer Service Representatives have some
knowledge of picture framing
if you wish to call them at 860-677-7787. You may also send an email
to us with your questions. Click “Contact
Us” in the Information
Box or send an email to Lucy@contemporaryframe.com. Minimum
Quantity Requirements : There
are no minimum quantity requirements. However some
products are subject to a small quantity surcharge.
All orders are subject to the handling/insurance fee
(minimum $1. 50) as well as the minimum shipping/packaging
charges applicable to specific products. Example: You
order one metal section frame for $10. 00. The
handling/insurance fee of $1. 50 would be added
to the order as well as the minimum shipping/packaging
for metal sectional frames of $11.
total for your one frame would be $22. 50. If
you then decided to add to your order a Readymade frame
size 11x14 that costs $40. 00 the handling/insurance
fee would still be $1. 50. The minimum shipping/packaging
charges for Readymades
is $11. 00 so your total would now be $74. 00.
Unless specifically indicated different categories of
items/products may not be combined in calculating
shipping/packaging charges. (see Shipping
/ Pickups for additional details). Each
category has its own
Handling/Insurance Fee - 1%
minimum) on total order. Oversize Package Surcharges -
Charged on Metal and Wood frames
equal to or greater than 48" even if total ordered would have
for free shipping. The
may not be returned – Mat Board (full
sheets or cut), Backing/Foamboard
(full sheets or cut),
Glazing (full sheets or cut),
joined frames and any
products/items that have
been opened and used. All
other products/items, that have not been opened
be returned but are subject
to a 20% restocking
fee. You will be responsible
for paying return
shipping charges. Undamaged
items being returned
must be wrapped, packaged and shipped
so as to avoid
any damage to the items.
occurs in transit
back to us, we may be
to accept the items
for credit or exchange. Upon
receipt of the merchandise,
we will credit the amount,
less the 20%
restocking fee, towards
is no refund on Shipping/packaging
fees, small quantity surcharge
oversize surcharge fees.
orders are subject
to our standard
charges, etc. If you
are not ordering replacements,
fee, will be credited
the credit card used
to pay for the items returned.
payment was by
cash or check,
you will be sent a refund.
Please allow four to
six (4-6) weeks for the refund check
to arrive. CLAIMS:
OPEN and INSPECT all packages immediately for missing
damaged items. Please
retain the shipping
carton and packing materials.
are shortages or damaged
goods, you must
notify us no
later than ten (10)
from date of receipt
the package. Failure
to do so may result in denial of your
claim. Click “Contact
Information Box, call Customer Service at 860-677-7787,
or send an email to Lucy@contemporaryframe.com. Please
provide specific details
regarding your claim.
need the order
(invoice) number and
what was missing
or damaged. All
orders are checked for
accuracy before shipping,
or shortage will probably
have occurred in transit.
have provided us with
the details of your claim
we will contact you
with a resolution for the
In most cases
is missing or damaged
we send replacements
In certain situations
we may require that an item or items be returned
for inspection prior
to replacement. Colors may not be accurate
depending on your monitor, for best results please order a color sample.
Contemporary Frame Co.
Over twentyfive years serving the framing needs of photographers and artists. Home » Ordering / Pricing
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Cut Mat Boards
DN81 - DISCONTINUED COLORS - Nielsen Profile 81 has a flat top with a narrow lip and rounded outer edge.
Ordering / Pricing
PLEASE NOTE: The personnel who take your orders on our toll free order lines are not trained in any aspects of picture framing. Please read our FAQS section as well as the “More Info” links within the different categories.
ORDERING: Please review our website and prices carefully.
BACKORDERS / OUT OF STOCK: Contemporary Frame Co will ship all items in your order that are currently in stock. You will only be billed for those items that are shipped. We will let you know when we expect to be restocked on any items that are currently unavailable. If an item is unavailable or has been discontinued, we may contact you prior to shipping and suggest a substitute item. Any item that is not shipped with your order is automatically cancelled. We do not place any items on backorder.
PRICING: All prices, including Shipping / Packaging and Handling / Insurance charges, are subject to change without notice. Most orders are processed and shipped within one - three business days. Prices that prevail are those in effect at the time of shipment.
Should your order be affected by a price increase, you will be contacted by email for approval. You may either give us your approval or cancel your order.
Some products require extra handling and are subject to a Small Quantity Surcharge and/or Oversize Package Surcharges in addition to the shipping/packaging charges. Please review Shipping / Handling or the catalog carefully for charges applicable to each specific category of product.
SHOPPING CART: You do not have to log in to place items in the Shopping Cart. Select a Category and choose from our many products, styles, and colors. The shopping cart will show individual pricing and sub-total your order, calculate the shipping/packaging charges (including any oversize package surcharges), the handling/insurance fees and small quantity surcharges. The only cost not shown in the shopping cart is sales tax when required. The sales tax, if applicable, will be calculated and appear prior to your final acceptance of an order. When you have made all your selections from all categories, click on Checkout. You will then need to Log In and enter your password.
First time customers will need to provide specific details so that we may process and ship your order. You will be guided through this process and returned to the Checkout procedure.
Should you wish to leave items in your Shopping Cart, you will need to be Logged In. Items will remain there indefinitely until you remove them or checkout. Please remember that items are subject to availability and prices are those that prevail at time of shipment.
Connecticut residents, and anyone picking up an order in person, are subject to the 6% Connecticut State sales tax, unless you have provided us with a Sales and Use Tax Resale Certificate as required by the State of Connecticut. A link to the Connecticut Department of Revenue Service Sales and Use Tax Forms is included in the Checkout procedure. Link to Tax Forms.
For Overnight, 2nd Day Air, 3 Day Select, Priority Mail, etc: Place your order on our toll free line 800-243-0386 during our business hours Monday – Friday 10: 00 am thru 5: 00. Shipping charges are based on the size and weight of the package(s) as well as the shipping address. Our Handling/Insurance Fees and a special rush processing fee of $20. 00 will also be added to your order. Orders requiring special shipping are not shipped without customer approval.
Minimum Shipping/Packaging Charge: Varies for different categories of products.
The accessories category (except the Display/Hanging System) has no additional shipping/packaging charge.
Small Quantity Surcharge - Applies to combined order for mats, backing and glazing (full sheets and cut goods).
Quantities of 10 or less:
up to 17 15/16" x 23 15/16" the surcharge is $5.55
over 18" x 24" up to 23 15/16" x 35 15/16" the surcharge is $12.12
24" x 36" and over (maxmum size is 32" x 40") the surcharge is $16.16
Length 48" and over = $6. 00 extra or Length 60" and over = Oversize B
For complete details on shipping/packaging charges, please click on Shipping.
INTERNATIONAL ORDERS: We usually ship via the United States Postal Service (USPS). We will only ship packages that the USPS will insure. You may obtain a list of these countries from the USPS. (see http://pe.usps.com/text/Imm/Immctry.html). Due to size restrictions by the USPS not all products we carry can be shipped. For quotes on international shipping you may fill your shopping cart and proceed to checkout but be sure to indicate in the Comments Section that you would like a quote first. Credit Cards are not processed on line for International orders. We will contact you via email with an estimated quote within two to three days. Yes, we need to know exactly what you wish to order to give a quote.
RETURNS and CLAIMS
RETURNS: NO RETURN WILL BE ACCEPTED IF NOT MADE WITHIN 10 DAYS FROM RECEIPT OF ORDER. NO RETURN WILL BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER (RAN). You must contact us for a Return Authorization Number before returning any items. Click “Contact Us” in the Information Box, call Customer Service at 860-677-7787, or send an email to Lucy@contemporaryframe.com. Please provide specific details regarding your request to return items. We will need the order (invoice) number and a list of what you wish to return. We also ask that you tell us why you wish to return an item. You will be given a Return Authorization Number. This number should be listed on any correspondence and well as on the outside of the box.
Some products/items are “ALL SALES FINAL” and are not returnable unless defective.
NO CLAIM WILL BE HONORED IF NOT MADE WITHIN 10 DAYS FROM RECEIPT OF ORDER.
Ordering / Pricing
Claims & Returns
List All Products
01. S 02. C911 03. C905 04. C915 05. C993 06. NH 07. N15 08. N33 09. TC 10. N11 Tuesday 20 August, 2019
346 Scott Swamp Rd Farmington CT 06032
Customer Service 860-677-7787, National Toll Free 800--243-0386, Fax 800-426-2157, Email Lucy@contemporaryframe.com
Copyright © 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017
Minimum Quantity Requirements :
CLAIMS: OPEN and INSPECT all packages immediately for missing or damaged items.
Colors may not be accurate
depending on your monitor, for best results please order a color sample.