Picture Frames from Contemporary Frame Company, sellers of picture frames at or below wholsale prices.
Over twentyfive years serving the framing needs of photographers and artists.
  
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Readymades
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DN93 - DISCONTINUED COLORS -  Nielsen Profile 93 is an Arthaus design inspired by the Bauhaus movement with a
DN93 - DISCONTINUED COLORS - Nielsen Profile 93 is an Arthaus design inspired by the Bauhaus movement with a
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Ordering / Pricing


PLEASE NOTE:
The personnel who take your orders on our toll free order lines are not trained in any aspects of picture framing. Please read our FAQS section as well as the “More Info” links within the different categories.

If you are new to picture framing, we recommend that you read one of several books available on the subject (your local library is a good source). Most of our Customer Service Representatives have some knowledge of picture framing if you wish to call them at 860-677-7787. You may also send an email to us with your questions. Click “Contact Us” in the Information Box or send an email to Lucy@contemporaryframe.com.


ORDERING
: Please review our website and prices carefully.

Minimum Quantity Requirements :

There are no minimum quantity requirements. However some products are subject to a small quantity surcharge. All orders are subject to the handling/insurance fee (minimum $1. 50) as well as the minimum shipping/packaging charges applicable to specific products. Example: You order one metal section frame for $10. 00. The minimum handling/insurance fee of $1. 50 would be added to the order as well as the minimum shipping/packaging charges for metal sectional frames of $11. 00. Your total for your one frame would be $22. 50. If you then decided to add to your order a Readymade frame size 11x14 that costs $40. 00 the handling/insurance fee would still be $1. 50. The minimum shipping/packaging charges for Readymades is $11. 00 so your total would now be $74. 00. Unless specifically indicated different categories of items/products may not be combined in calculating shipping/packaging charges. (see Shipping / Pickups for additional details).


BACKORDERS / OUT OF STOCK: Contemporary Frame Co will ship all items in your order that are currently in stock. You will only be billed for those items that are shipped. We will let you know when we expect to be restocked on any items that are currently unavailable. If an item is unavailable or has been discontinued, we may contact you prior to shipping and suggest a substitute item. Any item that is not shipped with your order is automatically cancelled. We do not place any items on backorder.


PRICING: All prices, including Shipping / Packaging and Handling / Insurance charges, are subject to change without notice. Most orders are processed and shipped within one - three business days. Prices that prevail are those in effect at the time of shipment.

Should your order be affected by a price increase, you will be contacted by email for approval. You may either give us your approval or cancel your order.

Some products require extra handling and are subject to a Small Quantity Surcharge and/or Oversize Package Surcharges in addition to the shipping/packaging charges. Please review Shipping / Handling or the catalog carefully for charges applicable to each specific category of product.


SHOPPING CART: You do not have to log in to place items in the Shopping Cart. Select a Category and choose from our many products, styles, and colors. The shopping cart will show individual pricing and sub-total your order, calculate the shipping/packaging charges (including any oversize package surcharges), the handling/insurance fees and small quantity surcharges. The only cost not shown in the shopping cart is sales tax when required. The sales tax, if applicable, will be calculated and appear prior to your final acceptance of an order. When you have made all your selections from all categories, click on Checkout. You will then need to Log In and enter your password.

First time customers will need to provide specific details so that we may process and ship your order. You will be guided through this process and returned to the Checkout procedure.

Should you wish to leave items in your Shopping Cart, you will need to be Logged In. Items will remain there indefinitely until you remove them or checkout. Please remember that items are subject to availability and prices are those that prevail at time of shipment.

Connecticut residents, and anyone picking up an order in person, are subject to the 6% Connecticut State sales tax, unless you have provided us with a Sales and Use Tax Resale Certificate as required by the State of Connecticut. A link to the Connecticut Department of Revenue Service Sales and Use Tax Forms is included in the Checkout procedure. Link to Tax Forms.


For Overnight, 2nd Day Air, 3 Day Select, Priority Mail, etc: Place your order on our toll free line 800-243-0386 during our business hours Monday – Friday 10: 00 am thru 5: 00. Shipping charges are based on the size and weight of the package(s) as well as the shipping address. Our Handling/Insurance Fees and a special rush processing fee of $20. 00 will also be added to your order. Orders requiring special shipping are not shipped without customer approval.


Minimum Shipping/Packaging Charge: Varies for different categories of products.

Each category has its own minimum charge, currently $11. 00 per category.
The accessories category (except the Display/Hanging System) has no additional shipping/packaging charge.

Minimum Handling/Insurance Fee - 1% ($1. 50 minimum) on total order.

Small Quantity Surcharge - Applies to combined order for mats, backing and glazing (full sheets and cut goods).
Quantities of 10 or less:
up to 17 15/16" x 23 15/16" the surcharge is $5.55
over 18" x 24" up to 23 15/16" x 35 15/16" the surcharge is $12.12
24" x 36" and over (maxmum size is 32" x 40") the surcharge is $16.16

Oversize Package Surcharges - Charged on Metal and Wood frames equal to or greater than 48" even if total ordered would have qualified for free shipping.
Length 48" and over = $6. 00 extra or Length 60" and over = Oversize B
For complete details on shipping/packaging charges, please click on Shipping.


INTERNATIONAL ORDERS:
We usually ship via the United States Postal Service (USPS). We will only ship packages that the USPS will insure. You may obtain a list of these countries from the USPS. (see http://pe.usps.com/text/Imm/Immctry.html). Due to size restrictions by the USPS not all products we carry can be shipped. For quotes on international shipping you may fill your shopping cart and proceed to checkout but be sure to indicate in the Comments Section that you would like a quote first. Credit Cards are not processed on line for International orders. We will contact you via email with an estimated quote within two to three days. Yes, we need to know exactly what you wish to order to give a quote.


RETURNS and CLAIMS

RETURNS: NO RETURN WILL BE ACCEPTED IF NOT MADE WITHIN 10 DAYS FROM RECEIPT OF ORDER. NO RETURN WILL BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER (RAN). You must contact us for a Return Authorization Number before returning any items. Click “Contact Us” in the Information Box, call Customer Service at 860-677-7787, or send an email to Lucy@contemporaryframe.com. Please provide specific details regarding your request to return items. We will need the order (invoice) number and a list of what you wish to return. We also ask that you tell us why you wish to return an item. You will be given a Return Authorization Number. This number should be listed on any correspondence and well as on the outside of the box.
Some products/items are “ALL SALES FINAL” and are not returnable unless defective.

The following products/items may not be returned – Mat Board (full sheets or cut), Backing/Foamboard (full sheets or cut), Glazing (full sheets or cut), joined frames and any products/items that have been opened and used.

All other products/items, that have not been opened and/or used, may be returned but are subject to a 20% restocking fee. You will be responsible for paying return shipping charges.

Undamaged items being returned must be wrapped, packaged and shipped so as to avoid any damage to the items. If damage occurs in transit back to us, we may be unable to accept the items for credit or exchange.

Upon receipt of the merchandise, we will credit the amount, less the 20% restocking fee, towards your replacement order. There is no refund on Shipping/packaging charges, handling/insurance fees, small quantity surcharge fees or oversize surcharge fees. Replacement orders are subject to our standard Shipping/Packaging and Handling/Insurance charges, etc. If you are not ordering replacements, your refund, less the restocking fee, will be credited to the credit card used to pay for the items returned. If payment was by cash or check, you will be sent a refund. Please allow four to six (4-6) weeks for the refund check to arrive.


NO CLAIM WILL BE HONORED IF NOT MADE WITHIN 10 DAYS FROM RECEIPT OF ORDER.

CLAIMS: OPEN and INSPECT all packages immediately for missing or damaged items.

Please retain the shipping carton and packing materials. If there are shortages or damaged goods, you must notify us no later than ten (10) days from date of receipt of the package. Failure to do so may result in denial of your claim. Click “Contact Us” in Information Box, call Customer Service at 860-677-7787, or send an email to Lucy@contemporaryframe.com.

Please provide specific details regarding your claim. We will need the order (invoice) number and a detailed description of what was missing or damaged.

All orders are checked for accuracy before shipping, therefore any damage or shortage will probably have occurred in transit. Once you have provided us with the details of your claim we will contact you with a resolution for the problem. In most cases when something is missing or damaged we send replacements immediately. In certain situations we may require that an item or items be returned for inspection prior to replacement.

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Contemporary Frame Co.
346 Scott Swamp Rd Farmington CT 06032
Customer Service 860-677-7787, National Toll Free 800--243-0386, Fax 800-426-2157, Email
Lucy@contemporaryframe.com
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